Return & Refund Policy

Our Guarantee

We stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to initiate a return. After 30 days, we are unable to accept returns.

Condition Requirements

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Free of damage caused by misuse

Items that are used, damaged, or not in their original condition may not be eligible for a full refund.

How to Start a Return

To initiate a return, please contact us at roven.support@gmail.com or through our Contact page before sending any item back. Do not return any item without first receiving return instructions from our team — unannounced returns may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5–10 business days.

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase (subject to the conditions above) and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at roven.support@gmail.com with a description and photo of the issue. We will prioritize making it right.

Non-Returnable Items

The following items are not eligible for return:

• Items purchased on sale or with a discount code (unless defective)
• Items returned after the 30-day return window
• Items that are used, damaged, or not in original condition

Contact Us

For any questions about your return or refund, please visit our Contact page or email us at roven.support@gmail.com.