Shipping Policy

Last updated: September 2026

Order Processing

All orders are processed within 1–3 business days of being placed. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation when your order is placed and another when it ships with a tracking number.

Shipping Times

Once your order has been processed and shipped, estimated delivery times are as follows:

  • United States:
    • 4–7 business days (approx. 62% of orders)
    • 8–9 business days (approx. 30% of orders)
    • 10+ business days (approx. 8% of orders)

Note: Most customers can expect delivery within 5–10 business days.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control. Roven is not responsible for delays caused by carriers or customs.

Shipping Carriers

We ship via YunExpress. The carrier is selected based on your delivery address and order details.

Order Tracking

A tracking number will be sent to your email address once your order ships. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation email.

International Shipping

We currently only ship within the United States. International shipping is not available at this time.

International customers may be subject to import duties, taxes, and customs fees imposed by their country. These charges are the customer's responsibility and are not included in the order total or shipping cost.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at roven.support@gmail.com and we will do our best to assist you. We recommend waiting until the maximum estimated delivery window has passed before reporting a missing package.

Incorrect Address

Please ensure your shipping address is correct before completing your order. Roven is not responsible for packages delivered to an incorrect address provided at checkout. If you notice an error in your address, contact us immediately at roven.support@gmail.com — we cannot guarantee changes once an order has been processed.

Contact Us

For any shipping-related questions, please visit our Contact page or email us at roven.support@gmail.com.